Privacy Policy

1. Information We Collect

When you complete a form on our website or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Address (if relevant to the service)
• Details of your enquiry or project

We may also collect limited technical data automatically when you visit our website, such as your IP address and browser type.

2. Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. This includes:

• Contract – to provide a quote, arrange services, or fulfill an agreement with you
• Consent – when you give us permission to contact you for specific purposes
• Legitimate interests – to respond to inquiries and manage our business effectively
• Legal obligation – where we must comply with the law

3. How We Use Your Information

We use your personal data to:

• Respond to inquiries and provide quotes
• Deliver earwego services
• Communicate with you about your project
• Maintain business records and comply with legal requirements

We do not sell or trade your personal details to third parties.

4. Sharing Your Information

We may share your personal data only with:

• Trusted service providers (such as IT and hosting providers) who help us operate our business
• EmailJS, the service that delivers our website contact and review forms (your name, phone number, email, address and message) to our inbox
• Professional advisers (such as accountants or insurers)
• Regulatory bodies or law enforcement, if required by law

5. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve user experience and monitor website performance. You can set your browser to refuse cookies if you prefer.

Our location map (Google Maps) and our procedure video (YouTube) are provided by third parties who may set cookies and receive your IP address. They are only loaded if you accept cookies or choose to load them, and you can change your choice at any time using the cookie icon on this site.

6. Data Security

We take appropriate measures to keep your personal information secure and prevent unauthorized access, disclosure, alteration, or destruction.

7. How Long We Keep Your Information

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your data (where legally permissible)
• Restrict or object to how we use your data
• Withdraw consent (where consent is the basis for processing)
• Data portability (to receive your data in a usable format)

To exercise your rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).